Returns & Exchanges

At FNIRSI Official Store, we stand behind our precision electronic instruments and offer a 30-day return policy for items in their original condition and packaging. If your device is defective or does not meet your expectations, we are committed to providing a swift resolution through repair, replacement, or refund.

1

Initiate Your Request

Contact our technical support team within 30 days of delivery with your order number and a detailed description of the issue or reason for return.

2

Technical Assessment

Our engineers will review your request and may ask for photos or videos of the device in operation to determine if the issue can be resolved via a firmware update or remote troubleshooting.

3

Secure Packaging

Once your return is authorized, securely package the instrument with all original accessories, probes, and manuals to ensure no damage occurs during transit.

4

Refund Processing

After our quality control team inspects the returned unit, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing